Everything you need before your first visit.
What to bring, how long it takes, and answers to the questions patients ask most.
Before
On the day
After
Our care coordinators match you to the right specialist. Mon to Sat, 8:00 to 19:00.
Do I need a referral?
No. Book any specialist directly. If your plan requires a referral, we request it from your primary care doctor.
How soon can I be seen?
Most new patients are seen within seven days. Urgent concerns are usually seen within 48 hours; call us and a coordinator will find the earliest slot.
Can I choose my specialist?
Yes. Pick any specialist when you book. If they are fully booked, we offer the next available colleague in the same specialty and you can decline.
How do I reschedule or cancel?
Use the link in your confirmation email or call us. Changes made at least 24 hours in advance are free.
Which plans do you accept?
Most PPO plans from Aetna, Anthem Blue Cross, Blue Shield of California, Cigna and UnitedHealthcare. Call us to confirm yours.
What if I pay myself?
Self-pay prices are listed on every treatment page and include the consultation and a written plan. You pay after the visit.
Do you offer payment plans?
Yes. Treatment programs over $500 can be split into three monthly payments at no extra cost.
Will I get a receipt for reimbursement?
Yes. We email an itemised superbill the same day, ready to submit to your insurer or HSA.
What should I bring?
Photo ID, your insurance card, a list of current medications and any recent scans or test results.
How early should I arrive?
Ten minutes before your appointment. Most forms are completed online when you book, so check-in takes two minutes.
Can someone come with me?
Yes. A partner, parent or friend is welcome in the consult room. Let us know if you need an interpreter and we will arrange one.
Is there parking?
Mission Bay and Palo Alto have free parking for two hours. Pacific Heights has street parking and is a short walk from the 22 and 24 bus lines.
Still have a question?
Our coordinators answer Monday to Saturday, 8:00 to 19:00.